Answers to the most common questions about booking, pricing, preparation, and what’s included for each service we offer. If you don’t see your question, call (678) 381-8986 or email [email protected].
We currently serve Metro Atlanta, New York, and parts of Colorado. If you’re nearby and not sure, send your address in the work request—if we can’t help directly, we’ll try to point you in the right direction.
Use our online booking/work-request forms (powered by CustomerBase) on each service page. For moving and junk removal, attach photos and notes so we can quote accurately. You’ll receive confirmations and updates by email/SMS.
We’ll do our best to honor preferences when availability allows. All Lux Pro teams and partners are vetted and trained to deliver consistent quality.
Tips are appreciated but never required. You can tip in cash on-site or ask us to add a tip to your invoice after the job.
Pricing varies by service:
You’ll see a clear price or get a firm quote before you confirm.
Securely online via the Lux Pro platform. For your protection, please don’t pay providers directly. Invoices and receipts are emailed automatically.
Some services require a small deposit to hold the date (especially weekends/peak times). If applicable, you’ll see it clearly during booking.
Yes—you can manage changes online. Please reschedule or cancel at least 24 hours in advance.
Bedrooms, living areas, kitchen, and bathrooms: dusting, wiping surfaces, floors (vacuum/mop), trash removal, and basic tidying.
Add-ons (book in advance): inside oven/fridge, baseboards, windows (interior), blinds, and more.
Yes. If you prefer eco or specialty products, note that in your booking and leave them out on the counter.
Not required—just let us know how to access and where to leave the key when finished. We’ll text upon arrival/finish.
Choose the block that fits your home size and list of items. If the job finishes early—great. If more time is needed and the crew is available, you can request additional time at the same hourly rate.
Yes. Book labor-only if you have your own truck/POD. If you need a truck, include both addresses, distance, and any parking constraints. Transport mileage is billed at $3/mile.
No extra stair fees for moving—our pricing is time-based. Please still list flights, elevator reservations, and long carries so we staff correctly.
Yes—Packing Helpers are available (additional cost). Tell us rooms, fragility level, and whether you’ll provide boxes, paper, and tape.
Hazardous materials (propane/fuels/solvents), firearms/ammo, live animals, or items permanently affixed to walls. Large safes/pianos/specialty pieces may need approval—list them in your notes.
Pack/label boxes, empty dressers of loose items, unplug electronics, reserve elevators/parking, and set aside essentials you’ll carry yourself. Clear hallways and note any fragile/heavy items in your booking.
We install customer-provided mounts (fixed, tilt, or full-motion). Not sure what to buy? Share your TV model and preferred motion—we’ll confirm the VESA pattern and stud spacing guidance.
32" & under, 33–60", and 61"+. Very large/weighted sets may require two technicians.
Wood studs, plaster, drywall, brick, and concrete are supported. Over-fireplace installs may require heat-clearance checks and special anchors—add details in your notes.
Wire concealment is available as an add-on (surface cord tidy or in-wall, where permitted and code-compliant). Let us know which you prefer.
Usually yes, but please confirm with your landlord/HOA first. If drilling isn’t allowed, we can discuss no-drill alternatives (stands/furniture mounting).
By item/volume, weight, access, and disposal type. Attach photos in the work-request form for an accurate quote. Common extras:
Furniture, mattresses, appliances (unhooked), bagged debris, yard waste, and most non-hazardous items. List heavy/oversized pieces in your notes.
Hazardous materials (fuels, chemicals, wet paint in open cans), medical waste, live animals, or items permanently affixed to structures. Ask if you’re unsure—we’ll advise or refer.
Preferred, so we can confirm what goes and what stays. If you can’t be present, clearly tag items and provide access notes.
General repairs, furniture assembly, mounting & hanging, doors/trim, lighting & fixtures, drywall & painting, light demo, and more. Include photos and dimensions for the best estimate.
Pros bring standard tools and fasteners. If special parts are needed (custom anchors, fixtures, lumber), we can purchase on your behalf or you can supply them.
Mowing, edging, leaf clean-up, mulch refresh, small hedge/shrub trims, light haul-away, and seasonal yard tidies. For larger installs, include photos and measurements for a custom quote.
Yes—bagged and bundled yard waste can be hauled away. Larger loads are priced by volume and disposal fees.
We’ll send a quick feedback link after your service. You can also leave a public review on our Google listing.
Tell us within 24 hours and we’ll make it right. Include photos and a brief description so we can respond quickly.
We aim to arrive at the scheduled time; heavy traffic, elevators, or previous job complexities can shift starts slightly. We’ll text updates if anything changes.
Please arrange parking, load zones, and building access ahead of time. Note gate codes, elevator reservations, and long-carry distances.
We follow local regulations for mounting, disposal, and transport. For TV mounting in rentals/HOAs, landlord approval is the customer’s responsibility.
If something occurs on a job, report it within 24 hours with photos and a description. We’ll review promptly and work toward a fair resolution.