Lux Pro Services — Terms of Use

Effective: October 2025 • Georgia, USA

Lux Pro Services, LLC (“Lux Pro,” “we,” “us”) operates a Georgia-based platform that connects customers with independent home-service professionals (“Pros”). By using our website or booking tools (the “Platform”), you agree to these Terms.

  • 1) Eligibility & Accounts

    You must be 18+ and able to form a contract. Keep your info accurate and your login secure. We may decline, suspend, or terminate accounts for misuse.

  • 2) What Lux Pro Does (and Doesn’t)
    • We connect you with independent Pros (we don’t perform the services).
    • Your service contract is between you and the Pro.
    • Pros are responsible for tools, skills, licenses, and insurance where required.
    • We are not a contractor, retailer, or manufacturer and don’t guarantee permits, code compliance, or results.
  • 3) Booking, Pricing & Payment
    • Estimates/pricing are shown at booking; final charges may reflect scope you approve.
    • All payments must go through the Platform. Do not pay Pros directly.
    • Taxes/fees may apply. You’re responsible for chargebacks or declined payments.
  • 4) Rescheduling & Cancellations
    TimingFee
    > 24 hours beforeNo fee
    2–24 hours before$25
    Within 2 hours / no-showFull deposit price

    If a Pro cancels, we’ll attempt to rematch you or refund the booking charge.

  • 5) Access, Safety & Site Conditions

    Provide safe access; disclose wall types/utilities/hazards; secure pets/valuables; follow prep notes. You’re responsible for hidden conditions (e.g., plumbing/electrical in walls) and manufacturer instructions you decline.

  • 6) Materials & Mounts

    Lux Pro does not sell products. If you provide mounts/materials, you’re responsible for fit and condition. If a Pro supplies materials, that is between you and the Pro.

  • 7) Communications & SMS

    By booking, you consent to service-related calls/emails/texts (confirmations, updates). Opt out of marketing texts anytime by replying STOP. Carrier rates may apply.

  • 8) Reviews & Content

    You grant Lux Pro a nonexclusive license to use reviews/content for operations and marketing. Keep content honest, lawful, and non-infringing; we may remove content that violates these Terms.

  • 9) No Warranties

    The Platform and information are provided “AS IS.” Lux Pro makes no warranties, express or implied, including workmanlike quality, fitness for a particular purpose, or code compliance. Pros are solely responsible for their work.

  • 10) Liability Limits & Indemnity
    • To the maximum extent permitted by Georgia law, Lux Pro is not liable for acts/omissions of Pros or third parties.
    • Lux Pro’s total liability for a booking is limited to the amount you paid Lux Pro for that booking.
    • No indirect, special, incidental, exemplary, or consequential damages.
    • You agree to indemnify Lux Pro for claims arising from your misuse, instructions, materials, site conditions, or breach.
  • 11) Disputes (Georgia Law)

    Contact us first so we can try to resolve issues. Governing law: State of Georgia. Venue: state or federal courts in Fulton County, GA. Claims must be brought individually (no class or collective actions).